Refund policy

Return & Refund Policy

At Stylfer, every product is made to order specifically for you. Because of this, we ask that you review your order carefully before completing your purchase.

Returns

Since our products are custom-made on demand, we generally do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Buyer’s remorse

  • Change of mind

  • Incorrect shipping address provided by the customer

Please refer to the size guide available on each product page before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Different from what you ordered

Please contact us within 30 days of receiving your order.

Email us at:

stylferbrand@gmail.com

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos showing the defect or incorrect item

  • Photos of the packaging (if applicable)

After reviewing your claim, we will provide a replacement or a refund if the issue is confirmed.

Lost Packages

If your tracking has not updated for an extended period or your package appears to be lost, please contact us.

We will investigate with the shipping carrier and, if the shipment is confirmed lost, we will arrange a replacement or refund where appropriate.

Returned to Sender

If a package is returned because:

  • The shipping address was incorrect

  • The package was unclaimed

  • Delivery could not be completed

You may be responsible for the cost of reshipping the order.

Refunds are generally not available in these situations.

Order Changes & Cancellations

Because production begins quickly after an order is placed, we cannot guarantee changes or cancellations.

If you need to modify your order, contact us immediately after purchase.

If production has not yet started, we will do our best to accommodate your request.

Exchanges

We do not offer exchanges for:

  • Wrong size selected

  • Wrong color selected

  • Change of preference

If your item arrived damaged or incorrect, we will replace it at no additional cost.

Refund Processing

Approved refunds are issued to the original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after being processed.

Non-Refundable Situations

Refunds are generally not available for:

  • Buyer’s remorse

  • Incorrect size ordered

  • Incorrect color ordered

  • Incorrect shipping address provided by the customer

  • Delays caused by customs

  • Delivery delays caused by the shipping carrier after the order has been shipped

Need Help?

If you have any questions regarding your order, we're happy to help.

Email: stylferbrand@gmail.com

Phone / WhatsApp: +212 651 275 898

Our support team will respond as quickly as possible during business days.